Terms of Use

Welcome to the TRUE PINLESS INC (“TRUE PINLESS” or “we” or “us”) website at www.TRUEPINLESS.com (the “website”). Where applicable, “TRUE PINLESS” shall also include its subsidiary and affiliated entities. Please review the following terms and conditions concerning your use of and access to the website. By accessing, using and/or downloading any materials or content from the website, you agree to follow and be bound by these terms and conditions (these “terms” or this “agreement”). If you do not agree with these terms, you may not use the website.

General provisions

Accuracy of information: We attempt to ensure that information on this website is complete, accurate and current. Despite our efforts, the information on this website may be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or correctness of any information on this website. All features, content, specifications and services described or depicted on this website are subject to change at any time without notice.

Links to third party sites

The website may contain links or have references to websites controlled by parties other than TRUE PINLESS. TRUE PINLESS is not responsible for and does not endorse or accept any responsibility for the contents or use of these third party websites. TRUE PINLESS is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by TRUE PINLESS of the linked website and/or the content and materials found at the linked website, except as specifically stated otherwise by TRUE PINLESS. It is your responsibility to take precautions to ensure that whatever you select for your use is free of viruses or other items of an intrusive nature.


Except where expressly provided otherwise by TRUE PINLESS, all comments, feedback, information and data submitted to TRUE PINLESS through, in association with or in regard to the website and/or any other TRUE PINLESS goods or services (“submissions”) shall be considered non-confidential and TRUE PINLESS’s property. By providing such submissions to TRUE PINLESS, you agree to assign to TRUE PINLESS, as consideration in exchange for the use of the website, all worldwide rights, title and interest in copyrights and other intellectual property rights to the submissions except as expressly enumerated in the preceding sentence. You represent that you have the right to grant TRUE PINLESS these rights. TRUE PINLESS shall be free to use and/or disseminate such submissions on an unrestricted basis for any purpose. You acknowledge that you are responsible for the submissions that you provide, and that you, not TRUE PINLESS, have full responsibility for the submissions, including their legality, reliability, appropriateness, originality and copyright.


TRUE PINLESS does not accept submissions from persons under the age of 14 (“child” or “children”). Furthermore, TRUE PINLESS does not accept any user who is a child. You are ineligible to use this website if you are under the age of 14. If you are under the age of 18, you must have your parent or legal guardian agree to these terms before you visit this website. If you are under the age of 18, your parent’s or legal guardian’s consent to these terms is ongoing and they hereby warrant that they will review these terms for changes, and if any occur, that they will be amenable thereto until you reach age 18, at which point you hereby give your consent to these terms. All submissions must be true, and in accordance with the rights of privacy and publicity and all federal, state and international law. Furthermore, TRUE PINLESS reserves the right to block your access to this website, if in its sole discretion; it believes you are using this website for improper purposes, or any purpose inconsistent with its business.

Limitation of liability

To the extent allowed by law, in no event shall the aggregate liability of TRUE PINLESS exceed $100.00. In no event shall TRUE PINLESS or the third party providers be liable to anyone for any indirect, punitive, special, exemplary, incidental, or consequential damages, or for any damages to your computer, telecommunication equipment, or other property and/or for loss of data, content, images, revenue, profits, use or other economic advantage, arising out of, or in any way connected with this agreement, including but not limited to the accessing or use of, or inability to use, the website and the services associated therewith including but not limited to the downloading of any materials, regardless of cause, whether in an action in contract or negligence or other tortuous action, even if the party from which damages are being sought or the third party provider have been previously advised of the possibility of such damages. The limitation of liability set forth in this section shall not apply in the event of customer’s breach, or related to its indemnity obligations. This paragraph shall not affect the rights listed below in the section titled “indemnities.”

Licenses from TRUE PINLESS

You are being granted solely a revocable, limited license, in compliance with these terms.

Licenses from customer

You grant to TRUE PINLESS and its third party providers the non-exclusive, worldwide right to use, copy, transmit and display any data, information, content or other materials, provided to TRUE PINLESS by you in the course of accessing and/or using the website. Notwithstanding the foregoing, TRUE PINLESS’s obligations regarding identification and other information concerning your personal information shall be governed by the terms of the privacy policy available at https://www.truepinless.com/privacy The terms of the privacy policy are expressly incorporated herein as though set forth in full.

Representations and warranties

Each party represents and warrants that it has the power and authority to enter into this agreement. TRUE PINLESS warrants that it will provide the website and all goods and services in a manner consistent with its business practices, as TRUE PINLESS, in its sole and absolute discretion, deems fit. To the extent that you represent an entity of any type or any individual beside yourself, you represent and warrant that you have the proper authority to enter into this agreement on their behalf.

Disclaimer of warranties

Except where expressly provided otherwise by TRUE PINLESS, the content and materials on this website are provided “as is,” and are for use as contracted herein. Except for the express warranties set forth herein, TRUE PINLESS and its third party providers hereby disclaim all express or implied representations, warranties, guaranties, and conditions with regard to the website, the materials, and the goods and services associated therewith including but not limited to any implied representations, warranties, guaranties, and conditions of merchantability, fitness for a particular purpose, title and non-infringement, and quality of goods and services except to the extent that such disclaimers are held to be legally invalid. TRUE PINLESS and its third party providers make no representations, guaranties or warranties regarding the reliability, availability, timeliness, quality, suitability, truth, accuracy or completeness of the website and the goods, services and/or materials associated with the website, or the results you may obtain by accessing or using the website and/or the goods, services and/or materials associated therewith. Without limiting the generality of the foregoing, TRUE PINLESS and its third party providers do not represent or warrant that (a) the operation or use of the website or materials will be timely, secure, uninterrupted or error-free; (b) the quality of any products, services, information, or other material you obtain through the website will meet your requirements; or (c) the goods, services, materials, or the systems that make the services and website available are free of viruses or other harmful components. You acknowledge that neither TRUE PINLESS nor its third party providers control the transfer of data over communications facilities, including the internet, and that the website and services and/or materials associated therewith may be subject to limitations, delays, and other problems inherent in the use of such communications facilities. TRUE PINLESS is not responsible for any delays, delivery failures, or other damage resulting from such problems. Except where expressly provided otherwise by TRUE PINLESS, the website and the goods, services and/or materials associated therewith are provided to you on an “as is” basis. TRUE PINLESS expressly disclaims any warranty related to the quality of goods and/or services and the persons or businesses referenced on the website. You use third party providers and affiliated services at your peril and assume all risks related to use of said third party providers and services.


You shall defend and indemnify TRUE PINLESS and its third party providers against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) finally awarded against TRUE PINLESS or its third party providers by a court of competent jurisdiction arising out of or in connection with a claim by a third party related to you. TRUE PINLESS shall have no indemnification obligation or other liability for any claim of infringement arising from (a) use of the website and/or the goods, services, content or materials associated with the website other than in accordance with this agreement; (b) the combination of the website and/or the goods, services or materials associated with the website with any other products, services, or materials; or (c) any third party products, services, or materials.

Your responsibilities

You will comply with all applicable local, state, national and foreign laws, treaties, regulations and conventions in connection with your use of the website, including without limitation those related to data privacy, international communications, and the exportation of technical or personal data from locations other than the location from which TRUE PINLESS controls and operates the website and services associated therewith. Furthermore, you expressly agree not to violate any rights of publicity or privacy of any person, nor defame any person or entity.


TRUE PINLESS may give notice by means of a general notice on the website or electronic mail to your e-mail address on record with TRUE PINLESS. You may give notice to TRUE PINLESS at any time by letter delivered by registered mail with return receipt to: TRUE PINLESS INC, 3805 20th Ave Astoria, NY 11105, USA. All notices shall be deemed to have been given four days after mailing or 36 hours after sending by email or posting to the website. Furthermore, TRUE PINLESS complies with the Digital Millennium Copyright Cct (“DMCA”). Any notices given pursuant to the DMCA shall be given to TRUE PINLESS’s designated agent via email at help@truepinless.com or via registered US mail sent return receipt to: DMCA compliance agent, TRUE PINLESS INC 3805 20th Ave Astoria, NY 11105, USA.

Miscellaneous provisions

Any action related to this agreement will be governed by New York law and controlling US Federal law. No choice of law rules of any jurisdiction will apply. Any disputes, actions, claims or causes of action arising out of or in connection with this agreement or the website shall be subject to the exclusive jurisdiction of the state and federal courts located in New York County, New York, and to arbitration as stated herein. At the request of TRUE PINLESS, any controversy or claim related to this agreement (“claim”) may be resolved by arbitration in accordance with the federal arbitration act (title 9, U. S. Code) (the “act”). The act will apply even though this agreement provides that it is governed by the laws of New York. Arbitration proceedings will be determined in accordance with the act, the rules and procedures for the arbitration of financial services disputes of jams/undisputed, INC, a Delaware limited liability company or any successor thereof (“jams”), except that discovery in said arbitration shall be limited in scope to the specifics of liability on the claim, and any discovery related to damages calculations or any financials shall be withheld until after liability has been decided by the arbitrator(s). In the event of any inconsistency between the jams rules and this paragraph, the terms of this paragraph shall control. The arbitration shall be administered by jams and conducted in New York County, New York. All claims shall be determined by one arbitrator; however, if claims exceed five million dollars, upon the request of TRUE PINLESS, the claims shall be decided by three arbitrators. All arbitration hearings shall commence within ninety (90) days of the demand for arbitration and close within ninety (90) days of commencement and the award of the arbitrator(s) shall be issued within thirty (30) days of the close of the hearing. However, the arbitrator(s), upon a showing of good cause, may extend the commencement of the hearing for up to an additional sixty (60) days. The arbitrator(s) shall provide a concise written statement of reasons for the award. The arbitration award may be submitted to any court having jurisdiction to be confirmed and enforced. The arbitrator(s) will have the authority to decide whether any claim is barred by the statute of limitations and, if so, to dismiss the arbitration on that basis. For purposes of the application of the statute of limitations, the service on jams under applicable jams rules of a notice of claim is the equivalent of the filing of a lawsuit. Any dispute concerning this arbitration provision or whether a claim is arbitral shall be determined by the arbitrator(s). The arbitrator(s) shall have the power to award legal fees pursuant to the terms of this agreement. This paragraph does not limit the right of TRUE PINLESS to: (i) exercise self-help remedies, such as but not limited to, setoff; (ii) initiate judicial or non-judicial foreclosure against any real or personal property collateral; (iii) exercise any judicial or power of sale rights, or (iv) act in a court of law to obtain an interim remedy, such as but not limited to, injunctive relief, writ of possession or appointment of a receiver, or additional or supplementary remedies. This agreement represents the parties’ entire understanding relating to the use of the website and supersedes any prior or contemporaneous, conflicting or additional communications. TRUE PINLESS reserves the right to change these terms or its policies relating to the website at any time and from time to time, and such changes will be effective upon being posted herein. You should visit this page from time to time to review the then current terms because they are binding on you. Certain provisions of these terms may be superseded by expressly designated legal notices or terms located on particular pages of the website, which may be posted from time to time. Your continued use of the website after any such changes and/or postings shall constitute your consent to such changes. If any provision of this agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed to reflect the intentions of the invalid or unenforceable provision(s), with all other provisions remaining in full force and effect. No joint venture, partnership, employment, or agency relationship exists between TRUE PINLESS and you as a result of these terms or use of the website. You may not assign this agreement without the prior written approval of TRUE PINLESS. Any purported assignment in violation of this section shall be void. TRUE PINLESS reserves the right to use third party providers in the provision of the website and/or the goods, service and/or materials associated therewith. The failure of either party to enforce any right or provision in this agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by such party in writing. In the event of any litigation of any controversy or dispute arising out of or in connection with this agreement, its interpretation, its performance, or the like, the prevailing party shall be awarded reasonable attorneys’ fees and expenses, court costs, and reasonable costs for expert and other witnesses attributable to the prosecution or defense of that controversy or dispute. Any and all rights not expressly granted herein are reserved by TRUE PINLESS INC. All rights reserved.

Legal contact information

If you have any questions about these terms, or if you would like to request permission to use any content or materials, please e-mail us at help@truepinless.com.

General use provisions

All materials provided on the website, including but not limited to information, documents, products, logos, graphics, sounds, images, compilations, content and services (“materials” or “content”), are provided either by TRUE PINLESS or by respective third party authors, developers or vendors (“third party providers”) and are the copyrighted works of TRUE PINLESS and/or its third party providers (or is permitted/licensed to be used by third party providers), unless specifically provided otherwise. Except as stated herein, none of the materials may be modified, copied, printed, reproduced, distributed, republished, performed, downloaded, displayed, posted, transmitted and/or otherwise used in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or other means, without the prior express written permission of TRUE PINLESS and/or a third party provider. Also, you may not “mirror” or “archive” any materials contained on the website on any other server without TRUE PINLESS’s prior express written permission. Except where expressly provided otherwise by TRUE PINLESS, nothing on the website shall be construed to confer any license or ownership right in or to the materials, under any of TRUE PINLESS’s intellectual property rights, whether by estoppels, implication, or otherwise. You acknowledge sole responsibility for obtaining any such licenses. See the “legal contact information” section below if you have any questions about obtaining such licenses. Materials provided by third party providers have not been independently reviewed, tested, certified, or authenticated in whole or in part by TRUE PINLESS. TRUE PINLESS does not provide, sell, license, or lease any of the materials other than those specifically identified as being provided by TRUE PINLESS. Any unauthorized use of any materials contained on the website may violate copyright laws, trademark laws, the laws of privacy and publicity, and/or communications regulations and statutes. It is your obligation to comply with all applicable state, federal and international laws. Termination: You or we may suspend or terminate your account or your use of this website at any time, for any reason or for no reason. We reserve the right to change, suspend, or discontinue all or any aspect of this website at any time without notice.

Refunds and Exchanges

True Pinless aims to ensure its customers’ full satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for full refund back to the original form of payment.

To return an item, the following conditions must be met:

  • 1.Returns must be made within 24 hours from the time of purchase.
  • 2.Return item(s) must not have been used and full value of pin must still be available.

To request a refund, please email help@truepinless.com with your order number and reason for return.

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